Shipping, guarantees and returns.

 

 

 

We prepare your order the same day if you place it before 5:00 PM Monday to Friday. After that time or at weekends, it goes out the next working day. All shipments include a tracking number which you receive by email as soon as the package leaves the warehouse.

 

 

Shipping is free when your order meets the following two conditions:

 

1. Order value of €30 or more (final price after discounts, before shipping costs).

2. Destination mainland Spain and order weight of 5 kg or less, whether actual weight or volumetric weight (the greater of the two applies).

 

If your order exceeds 5 kg or is shipped outside mainland Spain (Balearic Islands, Canary Islands, Ceuta, Melilla, Portugal, rest of the world), the system automatically calculates the shipping cost based on weight, volume and destination. You will see the exact amount at checkout before entering any payment details.

 

What is volumetric weight? Large but lightweight products (such as a grow tent or a box of plant pots) take up a lot of space in the delivery van, so the carrier charges by volume rather than actual weight. The standard formula is: length × width × height (cm) ÷ 5000. For free shipping we count the greater of actual weight and volumetric weight — the same criterion used by SEUR, GLS, DHL and other carriers.

 

 

 

* Timeframes counted from warehouse dispatch (you receive a tracking email). Orders placed after 5:00 PM on Friday go out on Monday.

** Exact cost visible at checkout before payment: add your products to the cart and enter the destination to see it broken down. The calculation is based on the actual or volumetric weight of the shipment (whichever is greater) and the destination.

 

If your order includes multiple items, everything is shipped together following the timeframe of the item with the longest preparation time.

 

 

Your order travels in a brown cardboard box with no logos, with no stickers bearing the words “cannabis”, “grow” or similar, and with no mention of contents. The sender appears as the company name (Labris Lemon, S.L.), not “Growlobby”. The inside of the package is protected so that liquids, glass and seeds arrive intact.

 

On your bank statement, the charge appears as Labris Lemon, S.L., with no mention of Growlobby or the sector.

 

 

We work with Correos, SEUR, GLS, UPS and Palletways. When your order ships, you receive the tracking number and a direct link to the carrier's website so you can see the status in real time, change the delivery time or reschedule the address if needed.

 

 

We ship to Europe, America, Asia and Oceania. The exact cost and timeframes depend on the country, the weight of your order and local customs processes, and are calculated automatically at checkout before payment.

 

Tariffs and import taxes, where applicable, are the responsibility of the customer in accordance with the legislation of the destination country. If you have any questions about your specific country, please contact us before purchasing.

 

 

 

If you notice a dent, visible break or the package is open when you receive it:

 

1. Take a photo of the package before opening it, with the delivery driver present if possible.

2. Tell the delivery driver that the package has arrived damaged and, if offered, sign marking “damaged” on the delivery note.

3. Email us at info [at] growlobby.com within the first 24 hours with the photos and your order number.

 

We'll respond within 24 working hours with a solution: product replacement or full refund, whichever you prefer. We'll cover the costs.

 

 

First check whether the delivery note indicates that the shipment was sent in multiple packages. If everything should have arrived together and something is missing, email us at info [at] growlobby.com with your order number and we'll send the missing item at no extra cost.

 

 

The delivery times we indicate are approximate: they may be extended due to peak season, holidays or carrier issues. If you don't hear anything after the maximum timeframe, please contact us. If the carrier confirms that the package is lost, we'll resend your complete order. All our shipments are covered by the carrier's standard insurance.

 

 

If you change your mind, you have 14 calendar days from when you receive your order to return it, without needing to give a reason.

 

 

1. Email us at info [at] growlobby.com stating your order number and what you want to return, or download the withdrawal form and send it to us. We'll reply with instructions.

2. Package the product well protected. You may have opened it to examine it, but its use should have been the minimum necessary to check it, as if you had seen it in a physical shop.

3. Send it to the address we provide. Return shipping costs are your responsibility.

4. Once we receive it and check its condition, we'll refund you by the same payment method within a maximum of 14 calendar days.

 

 

For legal, health and product protection reasons, we do not accept returns of:

 

 

If the product arrives faulty or is not what you ordered, it's not a change of mind: it's a return for non-conformity and is handled in the Warranty section. There, we cover the costs.

 

 

Each product you buy is covered by two separate warranties. Understanding which applies in each case helps you know what you can claim and from whom.

 

 

All new products come with 3 years' legal warranty from delivery (article 120 of the Consolidated Text of the General Law for Consumer Protection and Users, following amendment by RDL 7/2021).

 

It covers the lack of conformity of the product: that it is what we promised, that it works as it should and that it lasts as long as can reasonably be expected.

 

- During the first 2 years any defect is presumed to have been present from the start.

- From year 2 to year 3 it's up to you to prove that the defect existed from the beginning.

 

Products with an expiry date (organic fertilisers, substrates with active life, biological products) are guaranteed until their expiry date.

 

 

Many manufacturers also offer their own commercial warranty. It is voluntary, and each brand decides its duration (it may be 6 months, 2 years, 5 years), and during that period replacement is faster because the manufacturer covers the direct cost, with no need to prove anything.

 

What matters: a short manufacturer's warranty (for example 6 months on HPS bulbs) does not cancel your 3 years of legal warranty against us. Once the manufacturer's warranty expires, you are still covered by the legal warranty — the difference is that the process is handled with us and the rules of legal warranty apply (burden of proof from year 2 onwards, distinction between defect and wear).

 

 

Some products are designed to wear out with use. Their expected useful life is part of what we promise: an HPS bulb rated for 2,000 hours that has lit for 1,900 is working as it should; if it burns out at 100 hours, there is a defect.

 

This applies specifically to the following product families:

 

- HPS, LEC and CMH bulbs: we cover manufacturing defects within the useful life of each product; we do not cover normal exhaustion through use.

- LED spotlights: we cover any failure within the declared useful life.

- Activated carbon filters: we cover manufacturing defects, not natural saturation of the carbon.

- Fertilisers and opened biological products: guaranteed until their expiry date. They lose effectiveness over time and with exposure.

 

 

It does cover: manufacturing defects, products that do not work from the start, products that stop working before their expected useful life, products that do not match what is described or advertised. While you are without the product for repair or replacement, the warranty period is suspended.

 

 

 

 

1. Write to us at info [at] growlobby.com with your order number, a description of the problem and photos or videos if possible. If it is a consumable, also tell us the approximate time or hours of use.

2. Within 24 working hours we will reply with instructions. If your product is still within the manufacturer's commercial warranty, we handle it that way (faster). If not, we process it directly under the legal warranty.

3. We collect the product (or you send it to us, depending on the case). Return shipping for warranty claims is at our expense as long as the lack of conformity is confirmed.

4. We offer repair, replacement, price reduction or refund, depending on the case and in accordance with the law.

 

 

 

Free shipping from €30 applies to orders sent to mainland Spain and with a total weight of up to 5 kg (actual or volumetric, whichever is greater). If your order exceeds 5 kg or is being sent to the Balearic Islands, Canary Islands, Ceuta, Melilla, Portugal or any other destination, shipping costs are calculated based on weight, volume and zone. The system shows you the exact amount at checkout before you pay.

 

 

Large but light products (a grow tent, a bag of substrate, a box of empty pots) take up a lot of space in the courier's van, so courier companies charge by volume. The standard formula is length × width × height (cm) ÷ 5000. To calculate shipping cost we use whichever is greater between actual weight and volumetric weight, just like SEUR, GLS, DHL and other couriers do.

 

 

Appears as Labris Lemon, S.L. The words “Growlobby”, “grow” or anything related to the sector never appear.

 

 

Yes, for shipments within the Iberian Peninsula for orders of up to €999.99 with no additional charge. There is a restriction for orders over 20 kg in weight and whose destination is not mainland.

 

 

If the order has not yet left the warehouse, yes: write to us at info [at] growlobby.com as soon as possible and we'll change it. If it's already with the courier, you can do it directly from the courier's website using the tracking code we sent you by email.

 

 

Yes: collection from a Growlobby store if available, or convenience points such as GLS Parcel Shop.

 

 

Yes. The box is standard brown cardboard, with no logos, no stickers mentioning the contents, and the sender is the company name, not “Growlobby”. It's one of the aspects we care most about.

 

 

The same right of withdrawal (14 days) and the same legal guarantee apply. Due to the customs peculiarities of these destinations, the costs and timescales of return shipping may differ: write to us first and we'll tell you the exact procedure.

 

 

Yes, as long as the manufacturer's sealed blister is not opened. Once opened, we cannot guarantee seed viability, so returns for change of mind are not accepted. If the blister arrives defective or the seeds do not germinate within the manufacturer's policy, contact us: we handle it as a warranty issue.

 

 

Yes. Write to us at info [at] growlobby.com as soon as possible with your order number. If it has not yet left the warehouse, we'll cancel it and refund you in full to the same payment method.

 

 

Yes. Indicate it in the notes field when placing your order or write to us afterwards with your company name, VAT number and tax address. We'll send you the invoice by email.

 

 

Some manufacturers (especially in LED lighting, fans and electrical appliances) offer warranties longer than the 3-year legal requirement. When applicable, we indicate it in the product sheet. Management of that additional warranty is handled directly with the manufacturer.

 

 

You have 3 years of legal warranty against us, regardless of what the manufacturer says. However, HPS bulbs are wear items: the warranty covers manufacturing defects within their expected lifespan (normally between 1,000 and 2,000 hours), not normal wear from use. If your bulb has blown below the declared hours and there is no evidence of misuse (overvoltage, contact, handling), write to us: we handle the legal warranty directly with ourselves. If it has exceeded its declared lifespan, unfortunately it is not a lack of conformity.

 

 

Legal warranty is the 3 years mandatory that the law gives you against Growlobby as a seller (art. 120 TRLGDCU). It cannot be reduced. Manufacturer's commercial warranty is voluntary and additional: each brand decides its duration, it serves as a quick replacement shortcut during that period, and when it expires, you're still covered by the legal one — just with the legal rules (Growlobby processes it, distinguishes between defect and wear, etc.).

 

 

Write to us at info [at] growlobby.com and we'll reply within 24 working hours. If you prefer to call, +34 91 052 65 39. We're here to help you before, during and after your purchase.